Terms of service

Terms of Service** Welcome to Boston Hair Creativity ("we," "our," or "us"). These Terms of Service ("Terms") outline the rules and regulations for utilizing our hair salon services located at 4429 Washington Street, Roslindale, MA, United States. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our services. **Appointments and Cancellations** We strive to provide all clients with exceptional services. As such, we request that appointments be scheduled in advance. Should you need to reschedule or cancel an appointment, we kindly ask for a minimum of 24 hours' notice. Failure to provide adequate notice or missed appointments without notification may incur a cancellation fee or require a deposit to book future appointments. **Service Accuracy** At Boston Hair Creativity, our aim is to ensure complete satisfaction with each service provided. Before commencing any hair service, we encourage clear communication regarding your preferences and expectations. If at any point during the service you have questions or concerns, please inform your stylist immediately to allow for adjustments. **Health and Safety Protocols** We prioritize the health and safety of both our clients and staff. Kindly inform us of any medical conditions or allergies prior to your visit so that appropriate measures can be taken to ensure your safety. We reserve the right to refuse service if it is deemed potentially harmful to your health or well-being. **Payments and Refunds** Our salon accepts various forms of payment, including credit/debit cards and cash. All payments are due upon completion of services. We stand behind the quality of our work; however, if you are dissatisfied with a service received, please contact us within seven days so we can address your concerns. Refunds are issued on a case-by-case basis and at the discretion of management. By adhering to these Terms of Service, we can maintain a harmonious environment for both clients and staff, ensuring that each visit to Boston Hair Creativity is a delightful experience.